.png)
FAQ
How do I pay?
I am able to accept the following forms of payment:
-
Cash
-
Bank transfer at time of appointment (bank details are in the emails you receive prior to your appointment)
-
ALL new client appointments MUST pay a deposit as part of the online booking process
What is your cancellation policy?
You will receive a confirmation email upon booking and a reminder email will be sent to you 48 hours prior to your scheduled appointment. You are able to cancel via the link in the emails or you can contact me directly on 07478 141729. If you cancel within 24 hours of your appointment, or you do not attend at all, you will be charged the full treatment price. Appointments are NOT to be passed to friends or family. This is to ensure fairness to those on the wait list.
What if I don't know which treatment to choose?
That’s ok – feel free to call me and I will be more than happy to have a chat with you about options. If I don’t answer – please leave a message and I will return your call as quickly as possible. Mobile: 07478 141 729.
What should I wear?
If you have booked for a Remedial Massage, please wear clothes that do not restrict your movement and maintain your dignity eg. shorts/leggings. It may be that part of your treatment may also involve stretches. For all other treatments, loose fitting clothing that is comfortable is recommended.
What if I'm not making progress with treatment?
This is really important to me. If I'm not seeing improvement, we re-assess your treatment plan together. Following a handful of appointments, if we’re still not happy with improvements, I will be happy to refer you on to a specialist or GP for further assessment etc. Just remember though – if you have suffered symptoms for several months or longer – improvements may take a number of appointments.
Can my children sit and wait for me?
Unfortunately, not. Eden Valley Health implements and abides by a number of policies and procedures including Workplace Health & Safety. I do not have the facility to ensure the safety of little people and, as a result, it is requested you attend on your own.
